Technical Support Engineer - L1

Who you are

You are an entry-level professional eager to start your career in technical support. You possess strong communication skills and a customer-oriented mindset, ready to assist clients with their IT infrastructure and security management needs. You are adaptable and willing to learn about Kaseya's best-in-breed technologies that help organizations manage and secure their IT effectively. You thrive in a fast-paced environment and are prepared to go above and beyond for customer satisfaction.

Desirable

While not required, any experience in IT support or familiarity with IT infrastructure concepts will be beneficial. A basic understanding of security management solutions will also be an advantage as you engage with clients to resolve their issues.

What you'll do

In this role, you will be the first point of contact for customers seeking technical assistance. You will troubleshoot and resolve issues related to Kaseya's IT management solutions, ensuring that clients can efficiently manage their IT environments. You will document customer interactions and solutions in the support ticketing system, contributing to the knowledge base for future reference. You will collaborate with senior support engineers to escalate complex issues and learn from their expertise. Your goal will be to provide timely and effective solutions that enhance customer satisfaction and drive business success.

What we offer

Kaseya offers a dynamic work environment where you can grow your technical skills and advance your career in IT support. You will have access to training programs and resources that will help you develop your knowledge of IT infrastructure and security management. Kaseya values its employees and provides opportunities for career advancement within the company. You will be part of a team that is committed to delivering exceptional service to clients worldwide, contributing to Kaseya's mission of transforming IT management for organizations across various industries.