Streamlining restaurant management with powerful software
Restaurant365 is a comprehensive cloud-based restaurant management software headquartered in Austin, Texas. The platform integrates with POS systems, payroll, vendors, and banks, serving over 10,000 restaurant locations across the U.S. Founded in 2011, Restaurant365 has raised $100M in funding from ...
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy, along with comprehensive health benefits....
Restaurant365 fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that enhance the r...
Restaurant365 • Remote
Restaurant365 is seeking a Vice President of Customer Support to lead the customer-facing support functions and enhance customer experience. This role requires deep experience in scaling SaaS and AI-enabled support organizations.
You are a seasoned leader with extensive experience in customer support, particularly within SaaS and AI-enabled environments. You have a proven track record of shaping and executing strategies that enhance customer interactions and drive satisfaction. Your passion for innovation in the restaurant industry fuels your desire to inspire exceptional performance within your team. You thrive in fast-paced, high-growth settings and are adept at collaborating with cross-functional teams to achieve business objectives.
You understand the importance of both human-led and AI-powered support, ensuring that every customer interaction is seamless and outcome-driven. Your leadership style is characterized by your ability to motivate and elevate the performance of your team, fostering a culture of excellence and customer-centricity. You are committed to building a world-class support operation that not only meets but exceeds customer expectations.
Experience in the restaurant industry is a plus, as is familiarity with the latest trends in customer support technology. You are open to innovative approaches and are eager to implement new strategies that enhance customer loyalty and drive business growth.
As the Vice President of Customer Support at Restaurant365, you will be responsible for the overall vision and strategy of the customer support function. You will lead a team dedicated to providing exceptional service to our customers, ensuring that every interaction is efficient and effective. Your role will involve collaborating closely with Product, Engineering, Sales, and Marketing teams to align support strategies with broader business goals.
You will oversee the day-to-day operations of the customer support team, implementing best practices and processes that enhance service delivery. Your focus will be on scaling the support organization to meet the demands of a growing customer base while maintaining high standards of service quality. You will also be responsible for analyzing customer feedback and support metrics to identify areas for improvement and drive continuous enhancement of the customer experience.
In this leadership role, you will mentor and develop your team, fostering a culture of accountability and excellence. You will be instrumental in creating a supportive environment where team members feel empowered to deliver their best work. Your ability to inspire and motivate will be key to achieving the organization's customer support objectives.
At Restaurant365, we value innovation and collaboration. You will have the opportunity to shape the future of our customer support operations and make a significant impact on our customers' experiences. We offer a flexible remote work environment that allows you to balance your professional and personal life while contributing to a mission-driven organization. Join us in transforming the restaurant industry through exceptional customer support.
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