Change & Adoption Associate

Who you are

You have a strong background in change management and employee engagement, with experience in developing and executing strategies that enhance productivity and satisfaction. You understand the importance of communication in driving technology adoption and have a knack for building compelling campaigns that resonate with employees. Your ability to interlock between IT services and operations makes you a critical asset in transforming the IT service experience for a global workforce.

You are skilled in facilitating employee engagement initiatives, ensuring that new technologies and processes are seamlessly integrated into the daily operations of the organization. You thrive in collaborative environments and are adept at working with diverse teams to foster a culture of continuous improvement. Your proactive approach to identifying areas for enhancement and your commitment to employee satisfaction set you apart as a leader in change management.

Desirable

Experience in the cybersecurity industry or with IT service management tools would be a plus, as would familiarity with agile methodologies and project management frameworks. You are comfortable working in a fast-paced environment and can adapt your strategies to meet the evolving needs of the organization.

What you'll do

In this role, you will be the primary driver of IT service experience transformation at Sophos, acting as the critical interlock between IT Service & Operations and our 5,500 employees globally. You will develop and execute change management strategies that ensure seamless adoption of new technologies, processes, and ways of working. Your responsibilities will include building compelling communication campaigns that engage employees and facilitate their transition to new systems.

You will work closely with various stakeholders to identify areas for improvement and implement best practices that enhance the overall IT service experience. Your role will involve facilitating workshops and training sessions to educate employees on new tools and processes, ensuring they feel supported throughout the transition.

You will also be responsible for measuring the effectiveness of change initiatives and making data-driven recommendations for future improvements. By embedding continuous improvement practices across the organization, you will help create a culture that embraces change and innovation.

What we offer

At Sophos, you will be part of a dynamic team that is dedicated to redefining the cybersecurity industry. We offer a collaborative work environment where your contributions will have a direct impact on the success of our organization. You will have opportunities for professional growth and development, as well as access to the latest tools and technologies in the cybersecurity space. Join us in our mission to protect organizations from cyber threats and make a difference in the world of IT security.