Vice President, Customer Success

Who you are

You have a proven track record of leadership in customer success, with extensive experience in managing teams and driving customer outcomes. Your strategic mindset allows you to develop and implement effective go-to-market strategies that enhance customer satisfaction and retention. You thrive in a collaborative environment, working closely with cross-functional teams to ensure that customer needs are met and exceeded. Your ability to analyze customer feedback and data enables you to identify opportunities for improvement and innovation in service delivery.

You possess strong communication skills, allowing you to effectively represent the voice of the customer within the organization. Your experience in the SaaS industry equips you with the knowledge to understand the unique challenges and opportunities that revenue leaders face. You are passionate about empowering your team to achieve their goals and fostering a culture of excellence and continuous improvement.

Desirable

Experience in a high-growth SaaS environment is a plus, as is familiarity with Sales Performance Management (SPM) solutions. You are comfortable navigating complex organizational structures and have a knack for building strong relationships with stakeholders at all levels. Your leadership style is inclusive and supportive, encouraging team members to share their ideas and contribute to the overall success of the organization.

What you'll do

As the Vice President of Customer Success at Varicent, you will lead the Customer Success Manager and Technical Account Manager teams across various customer segments, including Growth, Enterprise, and Strategic. Your primary responsibility will be to drive customer outcomes, adoption, renewals, and expansion opportunities. You will work closely with Product and Engineering teams to ensure that customer feedback is integrated into product development and enhancements.

You will develop and execute strategies that enhance customer engagement and satisfaction, ensuring that customers derive maximum value from Varicent's solutions. Your role will involve analyzing customer data and feedback to identify trends and areas for improvement, allowing you to proactively address customer needs and concerns.

In this high-impact leadership position, you will represent the voice of the customer across the organization, advocating for their needs and ensuring that the company remains focused on delivering exceptional service. You will mentor and develop your team, fostering a culture of collaboration and continuous learning.

What we offer

At Varicent, you will be part of a dynamic and innovative team that is dedicated to transforming the Sales Performance Management market. We offer a supportive environment where you can unlock your potential and grow your career. Our commitment to excellence is reflected in our recognition as a market leader in various industry reports. Join us and be part of a company that values your talent and ambition, providing you with limitless opportunities for success.