Sr FinOps Analyst - AR, Finance Operations

Who you are

You have a Bachelor's degree in accounting or commerce and at least 3 years of experience in finance operations, shared services, accounts payable, accounts receivable, or general ledger. You are proactive, detail-oriented, and possess strong ownership skills, earning trust with customers to facilitate timely payments. Your understanding of the Accounts Receivables process allows you to effectively follow up with customers via emails and phone calls, ensuring timely collection of payments for your assigned portfolio. You maintain detailed post-correspondence updates on accounts receivable records, ensuring that aging is up to date and that credits and collections are applied accurately. You are skilled in monitoring high-risk accounts and ensuring timely escalation of challenges to management. You continually seek ways to improve the customer experience and assist in streamlining the accounts receivable process by identifying areas for improvement.

What you'll do

In this role, you will manage and resolve receivables-related queries from Amazon customers, supporting them in resolving billing issues and reconciling accounts. You will drive monthly collection targets, ensuring that your assigned portfolio is managed effectively. Your responsibilities will include maintaining detailed records of accounts receivable, applying credits and collections, and accounting for uncollectible amounts. You will also monitor high-risk accounts and escalate challenges to management as needed. Your proactive approach will help improve the customer experience, and you will assist in streamlining the accounts receivable process by identifying areas for improvement. Meeting monthly productivity goals will be a key aspect of your role, and your advanced knowledge of Microsoft Excel will be essential in performing your tasks efficiently.

What we offer

At Amazon, we foster an inclusive culture that empowers our employees to deliver the best results for our customers. We encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work in a dynamic environment where your contributions will directly impact our operations and customer satisfaction. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.