Client Account Executive, Commercial

Who you are

You have a proven track record in account management, ideally with experience in the technology or communications sector. You possess strong interpersonal skills and can build lasting relationships with clients, ensuring their needs are met and exceeded. Your consultative approach allows you to understand client challenges and present tailored solutions that drive value. You are ambitious and driven, with a desire to contribute to the success of both your clients and your team. You thrive in a collaborative environment and are eager to leverage AI-driven insights to enhance customer interactions. You are persistent and optimistic, always looking for ways to improve processes and outcomes.

Desirable

Experience in a SaaS environment is a plus, as is familiarity with AI technologies. You are comfortable working with data and analytics to inform your strategies and decisions. A background in sales or business development would also be beneficial, as it complements your account management skills and enhances your ability to identify growth opportunities.

What you'll do

As a Client Account Executive at Dialpad, you will be responsible for managing a portfolio of existing customers, ensuring they receive the highest level of service and support. You will work closely with clients to understand their needs and demonstrate the value of Dialpad's product suite, helping them to implement additional offerings that can enhance their operations. Your role will involve regular communication with clients, providing updates on product features and best practices, and addressing any concerns they may have. You will also be tasked with identifying opportunities for upselling and cross-selling, contributing to year-over-year revenue growth.

You will collaborate with internal teams, including sales, product, and customer success, to ensure a seamless experience for clients. Your insights and feedback will be valuable in shaping product development and improving customer satisfaction. You will participate in regular training and development sessions to stay updated on product enhancements and industry trends, ensuring you can provide the best possible advice to your clients.

What we offer

Dialpad offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI technology that is transforming customer communications. We provide a supportive culture that encourages professional growth and development, with access to training resources and mentorship programs. Our team is dedicated to creating an inclusive workplace where every employee can thrive. We believe in recognizing and rewarding hard work, and we offer competitive compensation packages to reflect that commitment.