Automation Engineer (Starlink Customer Success)

Who you are

You have a solid background in automation engineering, with experience in developing and maintaining automation systems that enhance customer experience. You understand the importance of optimizing processes to support business-critical operations and are eager to contribute to innovative solutions in a fast-paced environment. Your technical skills allow you to collaborate effectively with cross-functional teams, ensuring that automation initiatives align with overall business goals. You are detail-oriented and possess strong problem-solving abilities, enabling you to identify bottlenecks and implement effective automation strategies. You thrive in a dynamic setting and are passionate about leveraging technology to improve customer interactions and operational efficiency.

Desirable

Experience with automation tools and frameworks is a plus, as is familiarity with software development practices. You may have worked in environments that require rapid iteration and adaptation, showcasing your ability to pivot and respond to changing needs. A background in customer support or success roles can also enhance your understanding of user needs and expectations.

What you'll do

As an Automation Engineer on the Customer Success team, you will be responsible for developing and maintaining automation solutions that streamline processes and improve customer interactions within the Starlink network. You will work closely with technical teams to identify areas where automation can alleviate support bottlenecks and enhance the overall customer experience. Your role will involve analyzing existing workflows, designing automation solutions, and implementing them effectively to ensure seamless operations. You will also monitor the performance of automation systems, making adjustments as necessary to optimize their effectiveness. Collaboration with other engineers and analysts will be key, as you will need to gather insights and feedback to refine automation strategies continually. You will contribute to the development of documentation and training materials to support the adoption of automation tools across the organization. Your work will directly impact the efficiency of customer support operations and the satisfaction of Starlink users.

What we offer

At SpaceX, you will be part of a mission-driven team that is pushing the boundaries of technology and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions are valued, and you can make a meaningful impact on the future of broadband internet. Join us in our quest to enable human life on Mars and revolutionize global internet access through Starlink.