We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
Roles & Responsibilities:
Planning/Analysis:
• Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
• Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts
• Analyze category trends and summarize account management best practices and SOPs into the business development framework
• Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency
• Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction
Leadership:
• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
• Manage all aspects of the client relationship for highest standard of seller experience.
- Proven track record of taking ownership and driving results
- Strong analytical skills and experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Data-driven, results focused and strong business sense
- Exceptional interpersonal and communication skills
- Highly organized and ability to prioritize work in a complex, fast-paced environment
- Demonstrated ability to manage multiple projects, work prioritization, planning and task delegation
- BA/BS required
- Proficiency in oral and written English- 4-8 years working experience
- Client facing experience e.g. of consulting/client management / business analytics / business development/investment/market research
- Ideally experience of working within e-commerce/tech/B2B/MRO industries/retail
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