Technical Support Engineer - L1

Who you are

You have a strong background in customer service, particularly within the IT sector, and are eager to contribute to a team that values customer delight. You understand the importance of meeting and exceeding internal KPI targets, and you are committed to providing exceptional support to Kaseya's customers. Your ability to communicate effectively and solve problems will be key to your success in this role. You are adaptable and ready to learn about Kaseya's technologies and solutions to better assist customers. You thrive in a collaborative environment and are motivated to help others succeed.

What you'll do

As a Technical Support Engineer - L1, you will be responsible for providing first-level support to Kaseya's customers. You will troubleshoot issues, answer queries, and guide users through the features of Kaseya's IT management solutions. Your role will involve documenting customer interactions and solutions to ensure a seamless support experience. You will work closely with other team members to escalate complex issues and contribute to the continuous improvement of support processes. You will also participate in training sessions to enhance your technical knowledge and customer service skills.

What we offer

Kaseya offers a dynamic work environment where you can grow your skills and advance your career in IT support. You will be part of a team that is dedicated to customer success and satisfaction. Kaseya values its employees and provides opportunities for professional development and training. You will have access to the latest technologies and tools to help you excel in your role. Kaseya promotes a culture of collaboration and innovation, ensuring that you are supported in your efforts to provide outstanding service to customers.