Manager, Platform Operations

Who you are

You have a proven track record in operations management, ideally within a technology or marketplace environment. Your experience includes leading teams and driving strategic initiatives that enhance user experience and operational efficiency. You are adept at balancing multiple priorities and can adapt quickly to changing circumstances, ensuring that your team remains focused and productive.

You possess excellent communication skills, allowing you to engage effectively with various stakeholders, including city operations teams and users. Your ability to foster collaboration and maintain open lines of dialogue is crucial for driving successful outcomes. You are results-oriented and have a strong analytical mindset, enabling you to make data-driven decisions that positively impact the platform's performance.

Your leadership style is inclusive and empowering, encouraging team members to take ownership of their work while providing guidance and support. You thrive in a fast-paced environment and are comfortable wearing many hats, demonstrating flexibility and resourcefulness in your approach to problem-solving.

Desirable

Experience in the logistics or delivery industry would be a plus, as would familiarity with online marketplace dynamics. A background in product management or user experience design can also enhance your effectiveness in this role, as you will be responsible for driving product capability enhancements.

What you'll do

As the Senior Manager of Platform Operations at Lalamove, you will lead a dedicated team focused on growing our online platform and marketplace. Your primary responsibility will be to ensure that we deliver a seamless user experience for both drivers and customers. You will implement various business initiatives and online platform tactics to maximize marketplace transactions while maintaining a healthy service level.

You will collaborate closely with city operations teams to understand their needs and priorities, ensuring that our platform capabilities align with operational requirements. Your role will involve analyzing performance metrics and user feedback to identify areas for improvement and drive enhancements that elevate the overall user experience.

In addition to overseeing day-to-day operations, you will be responsible for developing and executing strategic plans that support the growth of our platform. This includes identifying opportunities for innovation and improvement, as well as managing resources effectively to achieve operational goals.

You will also play a key role in mentoring and developing your team, fostering a culture of continuous improvement and collaboration. Your leadership will be instrumental in driving engagement and motivation within the team, ensuring that everyone is aligned with our mission to empower local communities through efficient delivery solutions.

What we offer

At Lalamove, we are committed to creating a supportive and dynamic work environment where you can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a global team that values collaboration and innovation, working together to make a meaningful impact in the communities we serve.

Join us in our mission to transform the delivery experience and empower local communities. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be just what we need to drive our platform forward.