Director, Customer Success Enterprise

Who you are

You have a proven track record in customer success, with experience leading teams and managing complex customer relationships. Your ability to empathize with customers allows you to understand their needs and drive successful outcomes. You thrive in ambiguous situations and can make decisions with clarity and confidence. You are skilled at setting clear success criteria and ensuring that your team meets high standards of execution. Your leadership style is collaborative, and you enjoy mentoring others to help them grow in their roles. You are passionate about making a positive impact and are driven by a mission that matters.

Desirable

Experience in a technology or software environment is a plus, as is familiarity with enterprise customer success strategies. You may have a background in operations or strategy, which enhances your ability to guide customers through operational changes effectively.

What you'll do

As the Director of Customer Success, you will be accountable for the health and retention of a portfolio of strategic enterprise customers. You will set clear success criteria tied to adoption and operational impact, ensuring that customers achieve long-term value from Axon's products and services. You will lead through influence, guiding both customers and internal teams to achieve their goals. Your role will involve mentoring Customer Success Managers at various levels, helping them develop their skills and improve customer engagement. You will serve as a senior voice of the customer, providing feedback to shape Axon's products and strategy. Your work will require travel of 25-35% to meet with customers and understand their needs firsthand.

What we offer

At Axon, you will be part of a mission-driven company that values collaboration and diverse perspectives. We offer a dynamic work environment where you can take ownership of your role and drive real change. You will have opportunities for professional growth and development, as well as the chance to make a meaningful impact in the safety and justice sectors. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset in our team members.