Process Improvement Business Analyst (Remote)

Who you are

You are a detail-driven, process-minded Business Analyst with a strong focus on enhancing quality and consistency in operations. You have experience in leading quality assurance initiatives and are skilled at designing, testing, and refining frameworks for quality review and control programs. Your analytical skills allow you to gather and analyze functional and data requirements effectively, supporting quality initiatives across the organization. You thrive in collaborative environments, facilitating discovery sessions and documenting findings with internal stakeholders to ensure alignment and timely execution of projects.

You are proactive in identifying gaps and escalating deficiencies in quality programs, proposing updates and strategies for mitigation. Your creative problem-solving abilities drive process standardization and improvement efforts, making you a key player in elevating service delivery within the organization. You understand the importance of compliance and are committed to ensuring that all operational controls are rigorously maintained.

Desirable

Experience in a SaaS environment or with benefits technology is a plus, as is familiarity with quality assurance methodologies and tools. You may also have a background in project management, which enhances your ability to lead initiatives effectively.

What you'll do

In this role, you will lead and manage quality assurance initiatives across Business Operations, ensuring that all processes meet the highest standards of quality. You will design, test, and refine frameworks for quality review and control programs, conducting complex recurring quality audits and controls to maintain operational excellence. Your responsibilities will include gathering and analyzing functional and data requirements to support quality initiatives, facilitating discovery sessions, and documenting findings with internal stakeholders to drive alignment.

You will collaborate across departments to ensure timely execution of projects and identify gaps in quality programs, escalating deficiencies as necessary. Your role will involve proposing updates and strategies for mitigation, driving process standardization and improvement efforts through creative problem-solving. You will be instrumental in enhancing the quality and consistency of work within the organization, contributing to the overall success of Businessolver's mission to provide complete client delight.

What we offer

Businessolver offers a supportive and inclusive work environment where you can thrive as a Business Analyst. You will have the opportunity to work remotely from anywhere in the contiguous United States, allowing for flexibility in your work-life balance. The company values its employees and is committed to providing the resources and support needed for professional growth and development. You will be part of a team that is dedicated to delivering market-changing benefits technology and services, making a meaningful impact on clients and their employees.

Join us at Businessolver, where your contributions will help shape the future of benefits technology and enhance the experience for clients and employees alike.