Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Taipei, Taiwan
Coupang is seeking a Manager for CX Audit Operations to oversee advertising operations processes and ensure compliance with global standards. This role involves managing the CX Audit team and collaborating with various departments to enhance performance and customer experience.
You have a strong background in process management and auditing, with experience in leading teams to ensure operational excellence. Your ability to analyze workflows and implement improvements is key to your success in this role. You understand the importance of maintaining high-quality standards in customer experience and are committed to delivering exceptional service. You thrive in collaborative environments and enjoy working with cross-functional teams to achieve common goals. Your leadership skills enable you to motivate and guide your team effectively, ensuring that everyone is aligned with the company's objectives. You are adaptable and can navigate the challenges that come with launching new initiatives in a fast-paced environment.
In this role, you will manage the CX Audit team, focusing on the launch of Coupang Ads in Taiwan. You will execute audit activities to monitor workflow accuracy and ensure that advertising operations meet global standards. Collaborating closely with the advertising operations team, you will work to improve performance metrics and help advertisers achieve strong ROI while maintaining an excellent customer experience. You will be responsible for developing and implementing audit processes that enhance operational efficiency and compliance. Your role will involve analyzing data to identify trends and areas for improvement, as well as providing insights to senior management on operational performance. You will also play a crucial role in training and developing your team, ensuring they have the skills and knowledge necessary to excel in their roles.
Coupang offers a dynamic work environment where innovation and efficiency are at the core of our operations. You will have the opportunity to be part of a rapidly growing company that is transforming the shopping experience in Taiwan. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture encourages collaboration and creativity, allowing you to make a meaningful impact on our customers' experiences. Join us in our mission to deliver exceptional service and redefine the e-commerce landscape in Taiwan.
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