Secure your digital life with 1Password.
1Password, headquartered in the Yonge-Bay Corridor of Toronto, ON, is a leading password management solution with over 100,000 business customers. The company has raised $920 million in funding through multiple rounds, including a Series B, and is focused on building a safer digital future for every...
1Password offers comprehensive health coverage, a generous PTO policy, and maternity/parental leave top-up programs. Employees benefit from an employe...
1Password embraces a remote and hybrid work model, fostering a culture that prioritizes flexibility and employee well-being. The company's roots in B2...
1Password • Remote US
1Password is seeking an Operations & Program Manager for their Customer Success team to drive programs and operational frameworks that enhance customer engagement and retention. This role requires strong organizational skills and a passion for improving customer experiences.
You have a proven track record in operations and program management, ideally within a customer success context. Your experience includes developing and implementing strategies that enhance customer engagement and retention. You thrive in collaborative environments and enjoy working with cross-functional teams to drive initiatives that improve customer experiences. You possess excellent communication skills, allowing you to effectively convey ideas and influence stakeholders at all levels. You are data-driven, using metrics to inform decisions and measure the success of programs. You are adaptable and can navigate the challenges of a fast-growing company, always looking for ways to innovate and improve processes. You are passionate about customer success and understand the importance of building strong relationships with clients.
In this role, you will lead the development and execution of programs that elevate customer engagement and retention. You will collaborate with various teams, including sales, product, and support, to ensure a seamless customer experience. You will analyze customer feedback and data to identify areas for improvement and implement solutions that enhance satisfaction. You will manage projects from inception to completion, ensuring they align with company goals and deliver measurable results. You will also be responsible for creating operational frameworks that streamline processes and improve efficiency within the customer success team. Your role will involve regular reporting on program performance and making recommendations for future initiatives based on insights gained.
1Password offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to building a safer digital future. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to enhance the security and productivity of businesses worldwide.
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