Automating responses to critical events for safety
Everbridge, headquartered in Burlington, Massachusetts, specializes in critical event management and communication solutions. Trusted by over 6,000 customers, including major organizations like the U.S. Department of Homeland Security and the United Nations, Everbridge helps businesses manage safety...
Everbridge offers competitive equity options, generous PTO policies, and a flexible remote work environment, along with comprehensive health benefits ...
Everbridge fosters a culture focused on safety and responsiveness, encouraging employees to innovate in critical event management. The company values ...
Everbridge • United States
Everbridge is seeking a Technical Account Manager to support large clients with critical life safety and security use cases. You'll provide project management, technical consultancy, and system design expertise. This role requires strong communication and project management skills.
You are an experienced Technical Account Manager with a strong background in supporting large clients in critical life safety, security, or business continuity use cases. You have excellent communication skills and a customer-first focus, ensuring that you advocate for your clients within the organization. Your technical expertise allows you to provide valuable insights and solutions tailored to client needs. You thrive in a collaborative environment, working closely with various teams to maximize the effectiveness of the solutions provided. You are motivated and energetic, enjoying the challenges of a fast-paced work setting.
Experience in emergency management and security technology is a plus, as well as familiarity with project management methodologies. A background in technical consultancy will enhance your ability to support clients effectively.
As a Technical Account Manager at Everbridge, you will represent the company as a key member of your clients' business continuity and global security teams. You will provide project management support throughout the deployment and expansion of the Everbridge solution, ensuring that clients receive the highest level of service. Your role will involve technical consultancy, where you will guide clients in system design and configuration to meet their specific needs. You will also offer training and expertise in emergency management and security technology, helping clients to maximize the value of the solutions they implement.
You will act as an escalation point for any issues that arise, advocating for your clients within Everbridge and ensuring that their concerns are addressed promptly. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in this role. You will collaborate with account managers, technical support, customer success, and product development teams to ensure a seamless experience for your clients.
Everbridge provides a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team of professionals dedicated to delivering exceptional service to clients. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a difference in the lives of our clients and their communities.
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