Help Desk English & French

Who you are

You are fluent in both English and French, with excellent communication skills that allow you to effectively assist clients and resolve their issues. You have experience in contact center or customer service environments, which has equipped you with the ability to handle customer inquiries with professionalism and empathy. Your basic knowledge of IT systems, software, and hardware troubleshooting enables you to provide effective support to users. You are a team player with a service-minded attitude, ready to work in rotating shifts, including weekends and holidays. Prior experience in an IT Help Desk or Technical Support role is preferred, as is familiarity with ticketing tools such as ServiceNow or Jira.

What you'll do

In this role, you will be responsible for providing first-level support to users, addressing their IT-related issues and inquiries. You will troubleshoot hardware and software problems, guiding users through solutions and ensuring their satisfaction. You will utilize ticketing systems to log and track issues, ensuring timely resolution and follow-up. Your role will involve collaborating with other team members to improve service delivery and enhance the overall customer experience. You will also participate in training sessions to stay updated on new technologies and support processes, contributing to your professional growth within the company.

What we offer

NEORIS offers a dynamic work environment where you can grow professionally and develop your skills. We provide a competitive salary and an attractive benefits plan that goes beyond the legal requirements. You will have opportunities for development and career advancement, working alongside a multicultural team that values innovation and continuous learning. Join us and be part of a company that is committed to helping clients navigate their digital transformation journeys.