The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • London, England
Intercom is seeking a Senior Machine Learning Scientist to define new ML features and research algorithms for their AI Customer Service solutions. You'll work with technologies like Python and TensorFlow to rapidly prototype and deploy models. This role requires strong expertise in machine learning and data analysis.
You have 5+ years of experience in machine learning and data science, with a strong background in developing and deploying machine learning models. You are proficient in Python and have hands-on experience with frameworks such as TensorFlow and Keras, allowing you to build and optimize complex algorithms. Your analytical skills are top-notch, enabling you to conduct thorough data analysis and statistical modeling to inform your decisions. You thrive in collaborative environments, working closely with product and design teams to ensure that the machine learning solutions you develop meet user needs and enhance customer experiences. You are passionate about leveraging AI technology to drive real-world impact and are eager to stay updated with the latest advancements in the field.
Experience with unsupervised learning techniques and clustering algorithms is a plus, as is familiarity with deploying models in production environments. Knowledge of customer service applications and their challenges can help you better understand the context in which your models will operate.
As a Senior Machine Learning Scientist at Intercom, you will be responsible for defining and developing new machine learning features that enhance our AI Customer Service offerings. You will research and evaluate appropriate algorithms and technologies, rapidly prototyping solutions that can be tested with our customers. Your work will involve collaborating with product managers and designers to ensure that the features you develop align with user needs and business goals. You will also be tasked with measuring the impact of the models you deploy, using data to iterate and improve upon your solutions. Your contributions will directly influence the customer experience, helping businesses provide exceptional service through AI.
At Intercom, we foster a culture of innovation and collaboration, where your ideas and contributions are valued. You will have the opportunity to work with a talented team of machine learning engineers and product professionals, all dedicated to pushing the boundaries of what AI can achieve in customer service. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences through cutting-edge AI technology.
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