Escalations Associate

Who you are

You are a detail-oriented individual with a strong commitment to customer service. You thrive in a fast-paced environment and have a knack for problem-solving. Your ability to communicate effectively with customers and team members is essential in ensuring that escalations are handled efficiently. You understand the importance of adhering to policies and procedures while maintaining a focus on customer satisfaction. You are eager to learn and grow within the company, contributing to the overall success of the team.

What you'll do

As an Escalations Associate at Tide, you will be responsible for monitoring and tracking escalation resolution metrics to identify areas for improvement. You will develop and implement policies and procedures to enhance the efficiency of the escalations team. Your role will involve collaborating with various departments to ensure that customer issues are resolved in a timely manner. You will also provide feedback to management on trends and patterns observed in escalations, helping to drive improvements in customer service processes. Your commitment to excellence will play a crucial role in maintaining Tide's reputation for outstanding customer support.

What we offer

At Tide, we offer a dynamic work environment where you can grow your career while making a meaningful impact on small businesses. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take initiative in your role. Our commitment to a fair and transparent recruitment process ensures that you will be treated with respect and consideration throughout your journey with us.