Retail Lead Associate (Reduced-Time), Customer Experience Operations

Who you are

You are a detail-oriented individual with a commitment to customer satisfaction. You possess the ability to prioritize tasks effectively and are eager to learn new skills. Your strong interpersonal skills enable you to engage with customers and model desired behaviors for your team. You thrive in a fast-paced environment and are flexible with your working hours, including nights and weekends. You understand the importance of maintaining safety and quality standards in a retail setting.

What you'll do

As a Retail Lead Associate, you will be the face of Amazon, contributing to a culture centered around customer obsession and continuous improvement. You will interact with customers using effective engagement strategies, ensuring a positive experience. Your responsibilities will include utilizing inventory management systems to scan, process, and count products accurately. You will provide feedback to peers on processes and standards, serving as an escalation point for resolving customer issues. Additionally, you will work closely with your manager to maintain safety and quality standards at the site, helping to identify barriers and trends that affect both customer and associate experiences.

What we offer

Amazon offers competitive pay starting at $22.40 per hour, along with a range of benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction. This role provides a chance to develop your skills in customer service and operations, with the potential for career growth within the company. You will be part of a team that values trust, respect, and continuous learning, making your work both rewarding and enjoyable.