Empowering renters with flexible payment solutions
Flex is a mobile application designed to provide renters with flexible payment options for their rent, allowing users to reschedule payments and protect their funds with Overdraft Protection. Headquartered in Midtown Manhattan, New York, Flex has raised $225.1 million in Series B funding and serves ...
Flex offers a range of benefits including unlimited paid time off, 100% company-paid medical, dental, and vision coverage, and a 401(k) plan with comp...
Flex fosters a culture focused on financial empowerment and flexibility for renters, emphasizing the importance of addressing the challenges of monthl...
Flex • New York, New York, United States
Flex is hiring a Staff Product Designer to lead the Onboarding and Activation efforts for new customers. You'll collaborate with product managers, software engineers, and data analysts to enhance the consumer experience. This role requires strong design skills and a passion for improving financial products.
You have extensive experience in product design, particularly in onboarding and user activation — you've successfully led design projects from concept to execution, ensuring a seamless user experience. Your proficiency in design thinking, interaction design, and visual design allows you to create impactful solutions that resonate with users. You thrive in collaborative environments, working closely with cross-functional teams including product managers, engineers, and analysts to drive design initiatives forward. You are passionate about solving problems for underserved consumers and have a strong understanding of the financial landscape, particularly in the FinTech sector. You are a design leader who is not afraid to take big swings and push the boundaries of conventional design to create innovative solutions. You are committed to continuous learning and improvement, always seeking feedback and new perspectives to enhance your work.
Experience with user research methodologies and data analysis is a plus — you understand how to leverage user insights to inform design decisions. Familiarity with financial products and the challenges faced by consumers in this space will help you create more effective solutions. A portfolio showcasing your design process and outcomes will demonstrate your ability to deliver results.
As a Staff Product Designer at Flex, you will own the design process for onboarding and activation projects — from developing a vision to exploring opportunities and delivering solutions that improve user experiences. You will collaborate with product managers to define project goals and success metrics, ensuring that design aligns with business objectives. You will conduct user research to gather insights and validate design concepts, iterating based on feedback to refine your solutions. Your role will involve creating wireframes, prototypes, and high-fidelity designs that effectively communicate your ideas to stakeholders. You will work closely with software engineers to ensure that designs are implemented accurately and efficiently, providing guidance throughout the development process. You will also mentor junior designers, sharing your expertise and fostering a culture of design excellence within the team. Your contributions will directly impact the user experience for renters across the country, helping them navigate their financial challenges with greater ease.
Flex provides a competitive benefits package, including medical, dental, and vision coverage from Day 1. You will have the opportunity to participate in the company's equity program and benefit from a 401(k) plan with company match starting in 2026. Enjoy unlimited paid time off along with 13 company-paid holidays, and take advantage of parental leave and the Flex Cares Program. For full-time non-US employees, we offer competitive compensation and company equity, along with unlimited PTO. Join a mission-driven team that is dedicated to transforming the rent payment experience for consumers.
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