Customer Support Specialist - Chat Support (German Bilingual)

Who you are

You are a customer-focused individual with a knack for problem-solving and a commitment to delivering exceptional service. You thrive in a collaborative environment and are eager to learn and grow within a supportive team. Your bilingual skills in German and English allow you to communicate effectively with a diverse customer base. You understand the importance of meeting service level agreements (SLAs) and are dedicated to ensuring customer satisfaction through timely and effective responses. You are adaptable and can handle complex inquiries by coordinating with various support teams, demonstrating your ability to think critically and find sustainable solutions.

Desirable

While not mandatory, experience in customer support or a related field would be beneficial. Familiarity with live chat systems and customer relationship management tools can give you an edge in this role. A passion for technology and innovation will help you embrace the dynamic nature of the HelloConnect team.

What you'll do

In this role, you will be the first point of contact for customers using live chat. You will respond to general inquiries, assist with billing questions, and guide customers through the switching process. Your primary goal is to ensure that customers receive prompt and accurate information, helping to resolve their issues efficiently. You will work closely with the 2nd Level Support team to address more complex cases, ensuring that all customer interactions are handled with care and professionalism. You will also contribute to the continuous improvement of operational processes, providing feedback and insights to enhance the customer experience.

What we offer

HelloFresh offers a supportive work environment where you can develop your skills and grow your career. You will have the opportunity to work on impactful projects that leverage advanced technology to create exceptional customer experiences. As part of a dynamic team, you will be encouraged to bring your unique ideas and perspectives to the table. This is a 6-month project role with the possibility of extension, providing you with a chance to make a meaningful impact within the organization. We value diversity and encourage you to apply even if you don't meet every requirement. Join us in creating a culture of collaboration and excellence.