Solutions Architect

Who you are

You have a strong foundation in technical concepts and solution design — you understand how to translate complex data into actionable insights that drive customer success. Your analytical approach to problem-solving allows you to diagnose challenges effectively and propose tailored solutions. You thrive in a collaborative environment, working closely with diverse stakeholders to achieve common goals. You are eager to learn and adapt, continuously seeking to enhance your skills and knowledge in the field. Your experience in consulting or customer-facing roles has equipped you with the ability to communicate technical concepts clearly and effectively to non-technical audiences. You are committed to delivering excellent client outcomes and take pride in your ability to guide customers through their data maturity journey.

What you'll do

As a Solutions Architect at Fullstory, you will act as the primary consultant for standard customer engagements, serving as a trusted technical advisor across various topics such as data capture, performance optimization, and third-party integrations. You will partner with customers to design and deliver technical solutions and project plans that align with their skills, timelines, and business goals. Your role will involve collaborating with a wide range of customer stakeholders to understand their objectives and translate Fullstory data into clear, actionable insights that improve the customer experience. You will help customers realize the full value of Fullstory by providing tailored technical and analytical solutions that enhance their data maturity. Your day-to-day responsibilities will include guiding customers through the implementation process, refining solutions based on feedback, and ensuring that they achieve their desired outcomes. You will work closely with the Consulting Services team, reporting to the Manager of Professional Services, and contribute to a culture of continuous improvement and innovation.

What we offer

At Fullstory, we pride ourselves on fostering an inclusive and diverse workplace. We offer a hybrid work environment that allows you to balance in-office collaboration with remote flexibility. You will have the opportunity to work with a curious and entrepreneurial team dedicated to solving technical challenges and delivering excellent client outcomes. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills can contribute to our mission. Join us in helping customers achieve their goals and realize the full potential of their data.