The everything store and cloud computing leader
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • BRA
Amazon is hiring a Delivery Station Customer Service Associate to enhance customer experience by providing real-time support at the station. This role requires strong communication skills and a commitment to customer satisfaction.
You are someone who thrives in a customer-facing role and understands the importance of delivering exceptional service. You have a knack for empathizing with customer needs and can communicate effectively in person, over the phone, and via email. Your ability to resolve issues and set appropriate expectations is key to ensuring customer satisfaction. You approach problems logically and make quick decisions that benefit the customer. You are committed to upholding company values and treating every customer with respect, ensuring that their experience is positive and fulfilling.
As a Delivery Station Customer Service Associate, you will be stationed at one of Amazon's last-mile delivery warehouses, where you will play a crucial role in ensuring that customers receive their packages on time. You will communicate directly with customers, providing them with accurate and up-to-date information about their orders. Your responsibilities will include resolving customer inquiries, addressing concerns, and ensuring that every interaction leaves customers with a smile. You will work closely with warehouse associates and delivery partners to facilitate smooth operations and enhance the overall customer experience. Your role will require you to be present on-site, working a 5x2 schedule that includes weekends and holidays, ensuring that you are available to assist customers whenever they need guidance.
At Amazon, we value our employees and strive to create a supportive work environment. You will have the opportunity to work in a dynamic setting where your contributions directly impact customer satisfaction. We offer competitive compensation and benefits, along with opportunities for growth and development within the company. You will be part of a team that is dedicated to improving the customer experience and making a difference in the lives of our customers. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual.
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