We are looking for a Key Account Manager to join our FinOps AP Retail Team focusing on mid to high complex vendor accounts reconciliation, case monitoring, tickets resolution, inboxes and dispute management. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work as a team while keeping the highest levels of controllership and Customer Obsession.
As a Key Account Manager for FinOps AP Retail, you will dive deep into the system to understand accounts payable and receivable processes, compliance, reconciliation and invoice data analysis and classification per business needs, in order to identify payable issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind a payment failure and support to build a robust logic to identify areas of improvement as well as prevention on future issues.
Responsibilities:
• Act as the main point of contact for top Amazon suppliers in Latin America, building strong relationships, creating trust, and resolving conflicts to avoid disruptions.
• Identify root causes for problems and leads initiatives to fix them, emphasizing follow-up, communicating opportunities, and agreeing on action plans.
• Audit the end-to-end process to ensure vendor compliance prior to payments, helping to mitigate FinOps-related issues.
• Address account inquiries/concerns, ensures vendor tool usage, and drives defect resolution as part of important vendor management activities.
• Understand internal systems, policies, and procedures to support vendor payments, navigating the complexity.
• Coordinate with internal stakeholders to develop vendor solutions, crucial for resolving issues collaboratively.
• Conduct thorough root cause analysis on customer-impacting issues, a valuable skill.
• Provide training to vendors to clarify processes, a thoughtful way to proactively address gaps.
• Support organizational/operational projects and meets KPIs as common responsibilities.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- 2+ years of finance experience
- Experience in managing finance operations for accounts payable, accounts receivable or payroll
- Speak, write, and read fluently in English
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
- Experience using data to influence business decisions
- Bachelor's degree in accounting, information systems, finance, or equivalent- Knowledge of Six Sigma defect reduction techniques (Lean, etc.)
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
