Empowering economic freedom through innovative financial solutions
Block, headquartered in San Francisco, California, is a financial technology company that provides a suite of products including Square, Cash App, and TIDAL. With over 50 million monthly active users, Block is focused on economic empowerment through accessible financial services. The company went pu...
Block offers competitive salaries, equity options, generous PTO policies, and comprehensive health benefits. Employees enjoy a flexible remote work po...
Block fosters a culture of inclusivity and innovation, encouraging diverse perspectives to drive solutions. The company emphasizes collaboration acros...
Block • Bay Area, CA, United States of America
Block is hiring an Implementation & Onboarding Project Manager to manage the final stages of the sales funnel and drive onboarding processes for US merchants. This role requires strong project management skills and the ability to cultivate cross-functional relationships.
You have a strong background in project management, ideally with experience in onboarding and implementation processes. You understand the importance of guiding clients through complex journeys and ensuring they are set up for success. Your ability to communicate effectively with various stakeholders is key, as you will be working closely with Sales, Account Management, Customer Success, Engineering, and Product teams. You are proactive in anticipating challenges and developing strategies to overcome them, ensuring a smooth onboarding experience for sellers.
Experience in a customer-facing role is a plus, as is familiarity with financial technology or e-commerce platforms. You are comfortable with both remote and onsite interactions, demonstrating flexibility in your approach to client engagement. A background in sales or account management can enhance your effectiveness in this role, allowing you to drive deal velocity and accountability.
In this role, you will manage the final stages of the sales funnel, working directly with US merchants to accelerate their onboarding process. You will be responsible for ensuring that sellers are optimally scoped, educated, and trained to leverage Square’s platform effectively. Your role will involve cultivating strong relationships across various teams to align on the seller journey and remove any barriers to success. You will also be instrumental in documenting and tracking feature requests to inform future product roadmaps. Expect to travel occasionally as part of your responsibilities, engaging with merchants both remotely and onsite.
At Block, you will be part of a dynamic team that is transforming the way customers manage their finances. We offer a collaborative work environment where your contributions will directly impact our clients' success. You will have opportunities for professional growth and development, as well as the chance to work with innovative products that are shaping the future of financial services. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in building a financial system that is open to everyone.
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