Solution Engineer, Mid Market & Enterprise

Who you are

You have experience in pre-sales engineering, ideally with a focus on AI solutions — you understand how to partner with customers to identify their needs and deliver tailored solutions that drive business value. Your strong communication skills enable you to engage effectively with both technical and business stakeholders, ensuring that everyone is aligned on objectives and outcomes.

You are knowledgeable about AI technologies and their applications in various industries — you can articulate the benefits of using models like ChatGPT and the OpenAI API in real-world scenarios. Your ability to translate complex technical concepts into clear, actionable insights is a key strength that helps customers understand the value of their investments.

You thrive in collaborative environments and enjoy working with cross-functional teams — your experience in partnering with sales, customer success, and product teams allows you to deliver a seamless customer experience. You are proactive in seeking feedback and continuously improving processes to enhance customer satisfaction.

You are adaptable and comfortable navigating the evolving landscape of AI technologies — you stay informed about industry trends and emerging applications, which enables you to provide relevant insights to customers. Your curiosity drives you to explore new use cases and innovative solutions that can benefit your clients.

Desirable

Experience with customer service automation or content generation solutions is a plus — you understand the specific challenges and opportunities that businesses face in these areas. Familiarity with architectural patterns and implementation strategies for AI solutions will help you guide customers effectively.

What you'll do

In this role, you will deliver exceptional pre-sales support to prospects and existing customers — you will provide technical expertise and outline the value proposition of OpenAI's products. Your responsibilities will include conducting needs assessments, identifying high-value use cases, and demonstrating how ChatGPT and the OpenAI API can transform business operations.

You will collaborate closely with senior business stakeholders to understand their AI strategy and ensure alignment with their goals — your insights will help them prioritize initiatives and maximize the impact of their AI investments. You will also work with technical teams to recommend architectural patterns that facilitate the implementation of AI solutions.

Your role will involve creating and delivering presentations and demonstrations that showcase the capabilities of OpenAI's products — you will engage customers through hands-on experiences that highlight the practical applications of AI in their specific contexts. You will also address any technical questions or concerns that arise during the pre-sales process.

You will be an advocate for customer success, ensuring that clients receive the support they need throughout their journey with OpenAI — you will follow up with customers post-implementation to gather feedback and identify opportunities for further engagement. Your goal is to build long-lasting relationships that drive customer loyalty and satisfaction.

What we offer

OpenAI offers a hybrid work model, allowing you to balance in-office collaboration with remote work flexibility — you will be part of a dynamic team that values innovation and collaboration. We provide relocation assistance for new employees, ensuring a smooth transition to Dublin.

You will have the opportunity to work with cutting-edge AI technologies and contribute to projects that have a meaningful impact on businesses and society — your work will help shape the future of technology and its applications in various industries. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

Join us at OpenAI and be part of a mission-driven organization that believes in the transformative power of AI — together, we can help businesses unlock new possibilities and drive positive change.