CTL-Quick Commerce Last Mile, GSF Prime Now

Who you are

You have a proven track record in operations management, ideally within a logistics or retail environment. Your experience includes account identification and acquisition, where you've successfully mapped markets and onboarded new partners. You thrive in a fast-paced environment and are adept at managing multiple priorities while ensuring operational excellence.

You possess strong communication skills, enabling you to deliver training and coaching effectively. Your ability to build relationships with channel partners is key to driving their business growth with Amazon. You are data-driven, using insights to inform your strategies and decisions, and you are comfortable with routine reporting and performance analysis.

You are self-driven and motivated, with a passion for customer-centric operations. You understand the importance of aligning operational plans with business goals and are committed to achieving defined performance metrics. Your leadership style fosters collaboration and empowers team members to excel in their roles.

Desirable

Experience in the e-commerce or logistics sector is a plus, as is familiarity with Amazon's operational processes. A background in training and development will enhance your ability to coach and mentor team members effectively. You are adaptable and open to learning new systems and processes that can improve operational efficiency.

What you'll do

In this role, you will lead the channel operations at our Delivery Center, focusing on the management of I.H.S operations. You will support the DC manager in performance management and drive the operational plan to meet defined goals. Your responsibilities will include identifying and acquiring new retail accounts, ensuring timely onboarding and induction of new partners.

You will manage and drive the growth of channel partners' businesses with Amazon, building and executing strategic account plans that capitalize on key business opportunities. Regular field visits to partner stores will be essential to maintain relationships and ensure alignment with Amazon's operational standards.

Training and coaching will be a significant part of your role, as you will deliver sessions on Amazon processes, products, and operating models. You will work closely with various teams to enable network enhancements and support new product launches, ensuring that all partners are equipped to succeed.

You will maintain and publish routine reports on store performance, providing actionable insights and recommendations to improve business outcomes. Your ability to analyze data and translate it into strategic actions will be crucial for driving success in this role.

What we offer

At Amazon, we offer a dynamic work environment where you can thrive and grow your career. You will be part of a team that values innovation and customer obsession, working towards making Amazon the most customer-centric company on earth. We provide opportunities for professional development and encourage you to take ownership of your career path.

We believe in fostering a culture of inclusivity and support, ensuring that all employees feel valued and empowered. You will have access to resources and tools that will help you succeed in your role and contribute to the overall success of the organization.

Join us at Amazon and be part of a team that is dedicated to delivering exceptional service to our customers. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be just what we need.