Account Manager

Who you are

You have a strong background in account management, ideally with experience in the fintech or software industry. You excel at building and maintaining relationships with C-level executives, understanding their needs, and delivering tailored solutions that maximize value. Your proactive approach to customer engagement ensures high levels of satisfaction and retention. You are skilled in identifying opportunities for upselling and cross-selling, contributing to revenue growth while maintaining a focus on customer success. You thrive in a hybrid work environment, balancing time between the office and remote work effectively.

What you'll do

As an Account Manager at Caseware, you will be responsible for developing and nurturing relationships with key clients, particularly within the Government sector. You will engage with customers to understand their unique challenges and provide solutions that enhance their experience with Caseware's products. Your role will involve implementing retention strategies and growth initiatives to ensure customers are satisfied and engaged with our evolving suite of cloud solutions. You will track key performance indicators related to customer satisfaction and revenue growth, working closely with internal teams to align on customer needs and product offerings. You will also participate in regular meetings with clients to review their accounts, discuss potential upsell opportunities, and ensure they are receiving maximum value from our services. Your ability to communicate effectively and collaborate with cross-functional teams will be essential in driving customer success and achieving business objectives.

What we offer

At Caseware, we offer a dynamic work environment where you can grow your career in account management. You will have the opportunity to work with a diverse range of clients and contribute to the success of a leading fintech company. We provide a hybrid work model that allows for flexibility in your work schedule, along with competitive compensation and benefits. Our culture emphasizes collaboration, innovation, and a commitment to customer success, making it an exciting place to advance your career.