Customer Success Consultant - Mirakl Ads

Who you are

You have a strong background in customer success, ideally with experience in the advertising landscape — you understand the nuances of client relationships and how to drive value through effective communication and support. Your entrepreneurial spirit drives you to take initiative and seek out opportunities for improvement, ensuring that clients maximize their use of Mirakl Ads. You are a natural networker, able to build rapport with clients and stakeholders alike, fostering long-term partnerships that benefit both parties. You thrive in a fast-paced environment and are comfortable managing multiple client accounts simultaneously, always prioritizing their needs and objectives.

Desirable

Experience in eCommerce or digital advertising is a plus, as is familiarity with marketplace operations. You are data-driven, using analytics to inform your strategies and decisions, and you have a knack for identifying trends that can help clients enhance their advertising efforts. A proactive approach to problem-solving is essential, as you will often need to navigate challenges and provide solutions that align with client goals.

What you'll do

As a Customer Success Consultant for Mirakl Ads, you will play a pivotal role in the launch phase of new clients, guiding them through the onboarding process and ensuring they understand how to leverage the platform effectively. You will work closely with clients to define their advertising strategies, helping them set realistic goals and expectations. Your expertise will be crucial in optimizing their advertising revenues, as you will analyze performance metrics and provide actionable insights to enhance their campaigns.

You will also be responsible for maintaining ongoing relationships with clients, regularly checking in to assess their satisfaction and address any concerns they may have. By understanding their evolving needs, you will be able to recommend additional features or services that can further drive their success. Collaboration with internal teams will be key, as you will need to communicate client feedback and work with product development to ensure the platform meets user needs.

In addition to client-facing responsibilities, you will contribute to the development of best practices and resources that can be shared across the customer success team. Your insights will help shape the future of Mirakl Ads, ensuring that the platform continues to evolve in line with market demands and client expectations.

What we offer

Mirakl offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse portfolio of clients, gaining exposure to various industries and advertising strategies. We believe in investing in our employees' growth, providing training and development opportunities to help you advance your career. Our culture encourages open communication and teamwork, ensuring that everyone feels valued and empowered to contribute.

Join us at Mirakl and be part of a team that is transforming the eCommerce landscape. We are committed to your success and look forward to seeing how you can make an impact in this role.