Sr Manager : Cost to Serve, RBS Cost to Serve

- Establish a comprehensive cost-to-serve strategy for WW Amazon Stores.
- Program-manage or directly lead multiple cost efficiency and operational excellence initiatives end-to-end. Scope projects, define clear goals and success metrics, and oversee execution on initiatives that reduce costs and improve customer experience during events
- Dive deep into data to uncover root causes of inefficiencies and quantify improvement opportunities. Develop models and dashboards (in partnership with Data Science/Analytics) to measure cost-to-serve metrics and track the impact of initiatives. Use a data-driven approach to prioritize projects and validate savings achieved
- Establish mechanisms (cadence of audits, metrics reviews, and best practice sharing) to widen a continuous improvement mindset. Input on team charters to encourage cost-conscious thinking and operational excellence. As savings are realized, identify new opportunities and scale successful initiatives market places.

Key job responsibilities
• Own end-to-end program governance of the end to end WW Cost to Serve charter, driving strategy, execution, and scaling of initiatives focused on inventory adjustments, theft attribution, receive accuracy, dwelling inventory and other supply chain losses.
• Dive deep into all P&L-level metrics to identify key volume drivers, define RCA structures, and influence finance-aligned savings attribution models.
• Lead cross-functional collaboration across Ops, Finance, Tech and Product to ensure aligned Strategy, Execution on initiatives.
• Design and scale program mechanisms including the dashboards, reporting rhythms, site-level deep dives, and shrink attribution SOPs, ensuring consistency across geographies and fulfillment models.
• Support vendor- and ASIN-level shrink control for high-profile brands, by driving catalogue fixes, packaging improvements, and reconciliation frameworks for transshipment and serial scan defects.
• Drive global Cost to Serve program expansion into Canada, EU9, JP, and MENA by tailoring core mechanisms to local process maturity, collaborating with regional stakeholders, and enabling centralized governance at scale.
• Create structured documentation and reviews including strategic one-pagers, SOPs, investment cases, and MBR/QBR narratives reviewed by VP, S-Team leadership, influencing prioritization and roadmap alignment.
• Operate in zero-to-one spaces with high ambiguity, identifying systemic gaps, unifying siloed efforts, and building durable mechanisms that reduce cost to serve, increase visibility, and unlock long-term cost-to-serve improvements.

About the team
Diverse Perspectives:
We believe that diverse perspectives drive innovation. Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply. Whether you’re new to the field, have a non-traditional background, or have gained expertise in different ways, we value the unique insights you can bring.

Commitment to Balance:
We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home. When we’re at our best in all areas of life, we’re unstoppable.

Inclusive Culture:
Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued.

Opportunities for Growth:
As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them. You’ll have access to a wealth of mentorship, knowledge-sharing, and career development resources to help you advance your skills and achieve your professional aspirations.

Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach, always striving for the best possible outcome in everything we do.- 7+ years of team management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience analyzing P&L cost lines (e.g., inventory defects, shrink, operational costs) and partnering with finance teams to drive cost attribution and track savings impact- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.