JD: Associate – Sr. Catalog Associate, English
Amazon.com, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. The company has grown to a multi-billion dollar enterprise since it was founded in 1995. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewelry. We operate stores in the United States, Canada, United Kingdom, Germany, France, Italy, Spain, Japan, China and India.
Retail Business Services (RBS) team is currently organized around 3 goals: Website setup of new products, providing support services associated with keeping items current on the website and resolving defects that occur in the supply chain. The RBS team are looking to staff up the team with Associate – Catalog. As an Associate in RBS, you will contribute to increased customer sales as a result of high quality processes associated with creation and maintenance of product lifecycle on the Amazon website. Listing out the requirements of the role:
Duties and Responsibility: Under general supervision, performs variety of tasks in populating/procuring content for the product catalogs on the Amazon Web Site. Duties may include, content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed etc.
Skills:
- Strong written communication skills
- Good working knowledge of MS Office
- Typing skill of 40 wpm with 100% accuracy
- Preferably a domain expert
Ability to:
- Multi task in a fast paced environment
- Operate in the system with the speed and accuracy necessary to meet departmental standards
- Handle stressful situations
- Maintain composure in critical situations and communicate clearly with both internal and external customers
Demonstrate:
- Passion for delivering great customer experience
- Strong inter personal & communication skills
- Excellent listening skills
- Excellent Data Accuracy skills
- Eye for Detail
- Commitment to meet Deadlines
- Critical Qualities/Characteristics:
- Constructive spirit of discontent & mental toughness
- Practical ideas
- Pace of implementation & consistency in performance
- Willingness to take initiatives & Candidate should be flexible to working in shifts.
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel- Knowledge of Python/SQL/VBA
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