Technical Support Engineer 2

Who you are

You have over 2 years of experience in multi-channel technical support at a SaaS company, where you've developed a strong understanding of customer needs and technical troubleshooting. Your background includes using tools like Zendesk, Jira, and Confluence, which you leverage to provide effective solutions to clients. You are detail-oriented and self-motivated, with a passion for helping customers succeed with the products they use. Your technical expertise allows you to reproduce issues and dive deep into integrations, ensuring that you can assist clients with a wide range of inquiries. You thrive in a collaborative environment and value the relationships built through teamwork.

What you'll do

In this role, you will engage with customers through various channels, including a ticketing system, live chat, and screensharing tools, to identify and resolve technical support requests. You will become demo certified and lead presentations to educate customers about Datadog's extensive product offerings. Your responsibilities will also include participating in product discussions with internal teams based on feedback gathered from client interactions. As a highly knowledgeable specialist in one or more Datadog product areas, you will play a crucial role in ensuring customer satisfaction and success. You will work from a Datadog office 3 to 5 days a week, contributing to a hybrid workplace culture that promotes work-life harmony.

What we offer

Datadog values its employees and fosters a collaborative office culture that encourages creativity and teamwork. You will have the opportunity to grow your technical skills and expertise while making a direct impact on customer satisfaction. The company supports a hybrid work model, allowing you to balance your professional and personal life effectively. You will be part of a dynamic team that is dedicated to driving Datadog's worldwide growth and ensuring that customers are happy and successful with the platform.