The financial infrastructure platform for modern businesses
Stripe is a leading financial infrastructure platform that processes over $1 trillion in payments annually for businesses of all sizes, from startups to Fortune 500 companies. Headquartered in SoMa, San Francisco, Stripe has raised $8.7 billion in funding across multiple rounds, including its recent...
Stripe offers an unlimited paid time off policy, flexible work-from-home opportunities, comprehensive mental and physical health plans, and generous f...
Stripe fosters a culture focused on innovation and growth, with a commitment to expanding its services globally. The company emphasizes engineering ex...
Stripe • US
Stripe is seeking a Principal Customer Success Manager to oversee the post-sales lifecycle for platform customers. You'll engage with clients to deliver insights and drive their business growth. This role requires strong analytical skills and the ability to navigate complex customer relationships.
You have a proven track record in customer success management, ideally with experience in managing platform customers. Your analytical mindset allows you to derive insights from data, and you excel at engaging customers to understand their needs and challenges. You are meticulous in your approach and have a knack for delivering value through proactive workshops and business reviews. Your ability to work collaboratively with sales and technical teams ensures that you can effectively support customers in optimizing their use of Stripe's services. You are comfortable navigating complex situations and have demonstrated success in resolving customer issues. Your motivation and flexibility enable you to thrive in a high-growth environment where adaptability is key.
In this role, you will manage a book of platform customers, ensuring they realize the maximum value from their investment in Stripe. You will deliver proactive workshops and business reviews, providing insights that help customers grow their businesses. Collaborating closely with account executives and technical account managers, you will support post-sale engagements focused on customer optimization, retention, and growth. Your responsibilities will include analyzing customer data to identify opportunities for improvement and engaging in product and technical discussions to address customer needs. You will also play a key role in driving user success and increasing retention rates, contributing directly to the overall growth of the company.
At Stripe, you will be part of a mission-driven team that is dedicated to increasing the GDP of the internet. We offer a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with a diverse range of clients, from large enterprises to ambitious startups, and help them navigate their payment solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in shaping the future of financial infrastructure and making a difference in the global economy.
Apply now or save it for later. Get alerts for similar jobs at Stripe.
