Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success management, ideally with experience in enterprise-level accounts. Your ability to build strong relationships with C-suite executives is complemented by your deep understanding of customer needs and business strategies. You thrive in high-pressure environments and possess excellent organizational skills, allowing you to manage multiple priorities effectively. Your attention to detail ensures that you deliver exceptional service and support to your customers. You are fluent in both French and English, enabling you to communicate effectively with a diverse clientele. A bachelor's degree or equivalent experience is preferred, showcasing your commitment to professional development.

What you'll do

As an Enterprise Customer Success Manager, you will manage all post-sales activities for enterprise customers, ensuring they receive maximum value from our platform. You will develop trusted advisor relationships with key stakeholders, including C-suite executives, to align business strategies and success metrics. Your role will involve conducting product training and onboarding new customers, as well as driving adoption and retention through regular health checks and assessments. You will collaborate closely with your Account Executive counterpart to create joint success plans tailored to each customer's unique needs. Additionally, you will serve as the voice of the customer, providing valuable feedback to internal teams to enhance our offerings and improve customer satisfaction. Your proactive approach will help reduce churn and foster long-term partnerships with our enterprise clients.

What we offer

At TripActions, we value our employees and strive to create a supportive work environment. You will have the opportunity to work with a talented team across various departments, including Sales, Support, Marketing, Product, Engineering, and Finance. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds. Our commitment to your professional growth means you will have access to training and development resources to enhance your skills and advance your career. Join us in making a meaningful impact on our customers' success and enjoy a fulfilling career with TripActions.