Senior User Experience Researcher(Bangkok - Based, Relocation provided)

Who you are

You have a strong background in user experience research, with a focus on understanding user needs and behaviors. You are skilled in translating strategic questions into actionable research plans that guide product direction. Your experience includes working in fast-paced environments, where you have successfully informed product vision and roadmap through comprehensive research. You are comfortable collaborating with cross-functional teams, including product managers, designers, and engineers, to ensure that user insights are integrated into the product development process. You possess excellent analytical skills, allowing you to interpret data and provide meaningful insights that drive design decisions. You are adaptable and thrive in a startup-like environment, ready to tackle challenges and contribute to a culture of innovation.

What you'll do

In this role, you will play a key part in shaping Agoda's AI product vision by conducting user research that informs product development. You will analyze the online travel ecosystem to identify trends and user needs, translating these insights into research plans that guide product prioritization. You will collaborate closely with product teams to ensure that user feedback is incorporated into design iterations, enhancing the overall customer experience. Your responsibilities will include conducting usability testing, interviews, and surveys to gather qualitative and quantitative data. You will synthesize research findings into actionable recommendations and present them to stakeholders, ensuring that user perspectives are at the forefront of product decisions. You will also mentor junior researchers and contribute to building a strong research culture within the organization.

What we offer

Agoda provides a unique opportunity to work in one of the most beautiful and visited cities in the world, with relocation support for those moving to Bangkok. You will be part of a diverse team that values innovation and collaboration, working on products that impact millions of travelers globally. The company fosters a culture of curiosity and continuous learning, encouraging you to expand your international research capabilities. You will have access to resources and support to help you grow in your career while making a meaningful impact in the travel industry.