The online car buying experience redefined
Carvana is a leading online used car retailer headquartered in Tempe, Arizona, revolutionizing the car buying experience with its innovative platform. Founded in 2012, Carvana has sold over 1 million vehicles and operates in 300+ markets across the United States. The company went public in 2017 and ...
Carvana offers competitive salaries, stock options, unlimited PTO, and a remote-friendly work policy. Employees also benefit from comprehensive health...
Carvana fosters a customer-centric culture focused on transparency and convenience in the car buying process. The company values innovation and encour...
Carvana • Tempe, AZ
Carvana is seeking a Claims Resolution Partner to join their ADESA Central Operations team. You'll investigate claims and mediate disputes to ensure fair resolutions between buyers and sellers. This role requires strong analytical and customer-focused skills.
You are a highly analytical and detail-oriented individual with a strong focus on customer service. Your problem-solving skills are top-notch, allowing you to navigate complex disputes effectively. You understand the importance of procedural integrity and are committed to mitigating financial risks in all transactions. You thrive in a collaborative environment and embrace a culture of teamwork, believing that helping others leads to mutual success. You have a passion for the automotive industry and are excited about the growth opportunities within it.
Experience in claims resolution or a similar role would be beneficial. Familiarity with the automotive auction industry or vehicle remarketing processes is a plus. You are comfortable working in a fast-paced environment and can adapt to changing circumstances while maintaining a high level of professionalism.
As a Claims Resolution Partner, you will be responsible for investigating claims and mediating disputes between buyers and sellers. Your role is crucial in ensuring that the arbitration process is fair and evidence-based. You will meticulously review documentation and gather evidence to support your findings. You will communicate effectively with all parties involved, providing updates and facilitating discussions to reach amicable resolutions. Your analytical skills will be put to the test as you assess claims and determine the best course of action. You will also contribute to improving processes and procedures within the claims resolution framework, ensuring that best practices are followed.
Carvana offers a dynamic work environment where you can grow your career in the automotive industry. You will be part of a team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take on new challenges. Our culture is built on mutual support, and we believe that our success is driven by the collective efforts of our team members. Join us as we continue to expand and enhance our services in the vehicle remarketing space.
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