Account Manager, Scale

Who you are

You have experience in account management, ideally with a focus on customer success and relationship building. You understand the importance of maintaining customer health and experience, and you are skilled at providing timely answers to customer inquiries. Your ability to develop rapport with customers is key, as you proactively provide insightful market information and solutions that showcase the maximum benefits of Hootsuite products. You are comfortable managing a high volume of customer renewals and are adept at identifying upsell and cross-sell opportunities. You thrive in a collaborative environment, working cross-functionally to deliver customer value throughout the sales cycle.

What you'll do

In this role, you will maintain low-touch day-to-day contact with customers for pooled accounts, focusing on driving customer health and experience. You will develop strong relationships with customers by providing timely and insightful information about Hootsuite's products. Your primary responsibility will be to drive renewals, upsells, and expansions in your accounts by engaging customers and educating them on Hootsuite’s value proposition. You will also be responsible for providing weekly forecasts and maintaining rolling forecasts, including monitoring and reporting on account data health. Additionally, you will contribute to generating team pipeline for upsell and product add-ons upon contract renewal, ensuring that you are consistently adding value to both Hootsuite and its partners.

What we offer

Hootsuite offers a dynamic work environment where you can grow your career in account management. You will have the opportunity to work with a diverse team and contribute to the success of our customers. We value collaboration and encourage you to apply even if your experience doesn't match every requirement. Join us in London and be part of a team that is dedicated to helping customers realize the full potential of our products.