Senior Manager, People Services & Helpdesk (Bangkok-based, Relocation Provided)

Who you are

You have extensive experience in people operations, ideally with a focus on employee services and support functions. Your background includes managing teams and driving initiatives that enhance employee engagement and satisfaction. You understand the importance of creating a welcoming and inclusive environment where employees can thrive. You are skilled in developing processes that streamline onboarding and relocation experiences, ensuring that every employee feels valued from day one. Your ability to collaborate with cross-functional teams allows you to design workspaces that foster productivity and creativity. You are passionate about nurturing talent and have a track record of implementing programs that support employee development and retention.

Desirable

Experience in the travel or hospitality industry is a plus, as is familiarity with global talent acquisition strategies. You are comfortable using data to inform decisions and measure the success of people initiatives. A background in HR technology and tools that enhance employee experiences will set you apart. You are proactive in identifying areas for improvement and are not afraid to propose innovative solutions that align with the company’s goals.

What you'll do

In this role, you will lead the People Services & Helpdesk team, ensuring that all employee inquiries and needs are addressed promptly and effectively. You will oversee the onboarding process, making it seamless for new hires and ensuring they have the resources they need to succeed. You will work closely with the HR team to develop and implement programs that enhance employee engagement and satisfaction. Your role will involve analyzing employee feedback and metrics to identify trends and areas for improvement. You will collaborate with various departments to create a supportive work environment that encourages collaboration and innovation. Additionally, you will be responsible for managing relocation processes for employees moving to Bangkok, ensuring a smooth transition for them and their families. You will also play a key role in fostering a culture of diversity and inclusion within the organization, promoting initiatives that celebrate different backgrounds and perspectives.

What we offer

Agoda offers a dynamic work environment where you can make a significant impact on the employee experience. You will have the opportunity to work with a diverse team of professionals who are passionate about travel and technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture encourages collaboration and innovation, and we value the contributions of every team member. Join us in shaping the future of travel and making a difference in the lives of our employees and customers.