Renewal Sales Manager (APAC)

Who you are

You have a proven track record in sales management, particularly in customer retention and relationship management. With at least 5 years of experience in a sales role, you understand the nuances of maintaining customer satisfaction and loyalty. You thrive in environments where you can proactively address customer needs and implement strategies to enhance retention. Your ability to analyze customer health metrics and take preemptive measures sets you apart in your field. You are comfortable working with diverse teams and can communicate effectively across different departments to ensure customer success. You believe in the importance of diversity and inclusion in the workplace and strive to create an environment where all voices are heard.

Desirable

Experience in the tech industry or with analytics platforms is a plus. Familiarity with customer success metrics and tools will help you excel in this role. You are adaptable and can pivot strategies based on customer feedback and market trends. A background in sales operations or account management will also be beneficial as you navigate customer relationships.

What you'll do

As a Renewal Sales Manager at Amplitude, you will be responsible for managing relationships with Velocity segment customers across the Asia Pacific region. Your primary focus will be on ensuring predictable renewals and enhancing customer retention. You will analyze customer health metrics and implement strategies to proactively address potential churn. Collaborating closely with the customer success team, you will develop initiatives that improve customer satisfaction and loyalty. You will also work with sales operations to streamline renewal processes and ensure a seamless experience for customers. Your role will involve regular communication with customers to understand their needs and gather feedback, which will inform your strategies for retention. You will participate in cross-functional meetings to align on customer needs and share insights that can drive product improvements. Your success will be measured by your ability to maintain high renewal rates and improve overall customer health metrics.

What we offer

At Amplitude, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. You will be part of a collaborative team that values innovation and customer-centric solutions. Our culture emphasizes humility, ownership, and a growth mindset, allowing you to make a meaningful impact on our customers and the organization as a whole. Join us in our mission to help businesses build better products and digital experiences.