AI-driven customer engagement for smarter businesses
Conversica, headquartered in Foster City, California, specializes in Conversational AI solutions that automate customer engagement for businesses. With over 1,000 customers, including notable names like Toyota and ADP, Conversica's AI-driven assistants help organizations improve lead conversion and ...
Employees enjoy competitive salaries, equity options, flexible remote work policies, generous PTO, and comprehensive health benefits....
Conversica fosters a culture focused on innovation and customer success, encouraging employees to leverage AI technology to drive impactful results in...
Conversica • United States, Remote (West)
Conversica is hiring a Senior Technical Support Specialist to provide top-tier diagnostic and troubleshooting support. You'll work closely with cross-functional teams to solve complex customer issues. This role requires strong problem-solving skills and a passion for technology.
As a Senior Technical Support Specialist, you bring a wealth of experience in providing exceptional customer support. You have top-tier diagnostic and troubleshooting skills that enable you to tackle the trickiest tickets with ease. Your proactive and curious nature drives you to seek out practical solutions, ensuring that customers receive the best-in-class support they deserve. You are detail-oriented and a creative problem-solver, always looking for ways to improve processes and outcomes. Your knowledge is extensive, and you share it freely with your team, motivating others as a subject matter expert. You thrive in a collaborative environment, valuing teamwork and cross-functional partnerships to achieve great results.
You have a passion for technology and a desire to impact an evolving support team. Your experience in technical support roles has equipped you with the skills necessary to excel in this position. You are energized by the opportunity to work with diverse teams and contribute to the overall success of the organization.
In this role, you will be responsible for providing Tier 2 technical support to Conversica's customers. You will diagnose and troubleshoot complex issues, ensuring timely resolution and customer satisfaction. Your expertise will be crucial in guiding customers through technical challenges, and you will work closely with engineering and product teams to relay feedback and improve the support process. You will also have the opportunity to mentor junior team members, sharing your knowledge and best practices to enhance the overall performance of the support team. Your contributions will help shape the future of the support organization, making a significant impact on customer experience.
Conversica offers a supportive and collaborative work environment where you can thrive as a Senior Technical Support Specialist. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a difference in the world of customer support and technology.
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