Associate Manager, Customer Experience Advocate

Who you are

You have a proven track record in customer experience management, ideally with experience leading teams in a fast-paced environment. Your natural leadership skills enable you to inspire and motivate your team to achieve high levels of customer satisfaction. You possess a builder mentality and an operator mindset, allowing you to identify and solve problems effectively. You understand the importance of delivering exceptional support and are committed to fostering a culture of accountability and excellence within your team. You are adept at providing hands-on coaching and development to team members, ensuring they have the tools and support needed to succeed. You thrive in a collaborative environment and are passionate about enhancing the customer experience for all stakeholders involved.

What you'll do

As the Associate Manager, Customer Experience Advocate, you will lead and manage a team of Experience Advocates, ensuring they consistently meet or exceed quality and responsiveness metrics. You will be responsible for inspiring a culture of urgency and accountability, empowering your team to deliver fast and high-impact customer experiences. You will build and sustain a high-engagement team culture grounded in openness and trust, providing direct feedback to team members to help them grow. Your role will involve analyzing customer feedback and metrics to identify areas for improvement, implementing strategies to enhance the overall customer experience. You will collaborate closely with the Senior Customer Experience Manager to align team goals with the broader objectives of Opendoor. You will also play a key role in onboarding new team members and facilitating ongoing training and development initiatives. Your leadership will be crucial in driving the team's performance and ensuring that customer needs are met effectively and efficiently.

What we offer

At Opendoor, we are committed to building a diverse and inclusive workplace where everyone feels valued and empowered. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work in a dynamic environment where your contributions will directly impact the customer experience and the success of the company. Join us in our mission to transform the home buying and selling process, making it easier and more accessible for everyone.