Simplifying global trade through technology
Flexport is a leading global logistics platform headquartered in Tenderloin, San Francisco, CA, that aims to simplify international trade. With over 1,000 employees and $2.5 billion in funding, Flexport serves thousands of clients across 100+ countries, providing technology-driven insights and flexi...
Flexport offers a flexible work environment with options for remote and in-office work. Employees enjoy complimentary breakfast and lunch, along with ...
Flexport fosters a culture of innovation in logistics, being the first freight forwarder built around an online dashboard. The company values technolo...
Flexport • Los Angeles, California, United States
Flexport is seeking a Senior Account Manager to ensure merchant success and drive sustainable growth in fulfillment services. You'll act as a trusted liaison between merchants and internal teams, focusing on retention and satisfaction. This role requires strategic insight and hands-on execution skills.
You have a proven track record in account management, ideally with experience in fulfillment services or logistics. Your ability to build strong relationships with clients is complemented by your strategic thinking and problem-solving skills. You thrive in collaborative environments and are adept at navigating complex organizational structures to drive results. You understand the importance of merchant satisfaction and retention, and you are committed to delivering exceptional service. Your communication skills are top-notch, allowing you to effectively convey information and align teams towards common goals. You are proactive and take initiative in identifying opportunities for improvement and growth.
As a Senior Account Manager at Flexport, you will be responsible for managing key merchant accounts and ensuring their success in utilizing our fulfillment services. You will act as the primary point of contact for your clients, facilitating seamless communication between them and our internal teams. Your role will involve developing and implementing strategies that enhance client satisfaction and retention. You will collaborate with various departments, including operations and technology, to ensure that our services meet the evolving needs of our merchants. You will analyze client feedback and performance metrics to identify areas for improvement and drive value for your clients. Additionally, you will participate in strategic planning sessions to align our services with market demands and client expectations. Your hands-on approach will be crucial in executing initiatives that foster long-term relationships with our merchants.
At Flexport, we offer a dynamic work environment where you can make a significant impact on global trade. You will have the opportunity to work with a talented team dedicated to innovation and excellence. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of global commerce and making a difference in the industry.
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