Customer Success Engineer

Who you are

You have a strong technical background and experience in customer-facing roles, ideally within a software or technology environment. You understand the importance of customer success and are passionate about helping clients maximize their use of technology. You possess excellent communication skills, allowing you to convey complex technical concepts in an accessible manner. You are proactive in identifying customer needs and are skilled at providing tailored solutions that enhance user experience. You thrive in collaborative environments and enjoy working closely with cross-functional teams to drive customer satisfaction. You are adaptable and can navigate the challenges that come with supporting diverse customer engagements.

What you'll do

As a Customer Success Engineer at WalkMe, you will be responsible for engaging with customers to ensure they derive maximum value from our Digital Adoption Platform. You will provide technical expertise during customer onboarding and ongoing support, helping clients implement WalkMe's features effectively. You will work closely with customers to understand their unique needs and challenges, delivering tailored solutions that enhance their digital transformation journey. You will collaborate with product and engineering teams to relay customer feedback and contribute to product improvements. You will also develop and deliver training sessions and resources to empower customers in utilizing WalkMe's platform. Your role will involve analyzing customer usage data to identify opportunities for increased engagement and success. You will be a key point of contact for customers, ensuring their queries are addressed promptly and effectively.

What we offer

At WalkMe, you will be part of a dynamic team that is dedicated to revolutionizing the digital transformation journey for businesses. We offer a collaborative work environment where your contributions will directly impact customer success and satisfaction. You will have opportunities for professional growth and development, with access to training and resources to enhance your skills. We value innovation and encourage you to bring your ideas to the table. Join us in empowering organizations to unlock the full potential of their digital assets and drive successful transformations.