Team Lead or Senior Client Success Manager

Who you are

You are a proven leader who brings out the best in your team. With a balance of empathy and execution, you know how to coach others to success while driving results at scale. You are deeply curious, data-informed, and comfortable working cross-functionally to solve complex challenges. You have experience in SaaS client success and are passionate about helping your customers — and your team — reach their full potential.

What you'll do

In this role, you will lead a small team of passionate Client Success Managers (CSMs) who empower clients to maximize the value of our SaaS products. You will drive product adoption, client satisfaction, and renewal through effective team leadership, process optimization, and cross-functional collaboration. You will ensure that every member of the Client Success team delivers exceptional service and measurable outcomes while managing a portfolio of accounts yourself.

What we offer

At FiscalNote, we are dedicated to providing a holistic, supportive experience to our clients. From onboarding and training to strategic best practices and technical support, the team strives to put clients’ needs first every day. As the team’s leader, you’ll play a key role in shaping that culture — fostering excellence, accountability, and a shared sense of purpose around client outcomes.