Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Taipei, Taiwan
Coupang is seeking a Customer Service Specialist for the night shift in Taipei. You'll assist in resolving customer issues and optimizing service processes. Proficiency in Mandarin and Korean is required.
You are a detail-oriented individual with native-level Mandarin proficiency and strong Korean language skills (TOPIK level 5 or above). You possess basic English communication abilities and thrive in fast-paced environments, adapting quickly to changing situations. Your strong communication and interpersonal skills enable you to effectively engage with customers, team members, and other stakeholders. Experience in customer service, particularly in a call center or similar setting, is a plus, as is familiarity with e-commerce.
In this role, you will serve as a point of contact for users, assisting them with inquiries that frontline staff cannot resolve. You will follow internal SOPs to coordinate with relevant departments to ensure timely and accurate responses to customer issues, enhancing overall customer satisfaction. You will also be responsible for optimizing processes and systems by identifying areas for improvement through handling escalated cases, thereby increasing operational efficiency and service quality.
Additionally, you will support frontline staff in improving service quality by providing feedback on errors and assisting in resolving system-related challenges. Your role will involve collaborating with engineers to troubleshoot issues and ensuring that complex problems are managed effectively. You will also be involved in arranging communication with users for problem cases reported by other departments, ensuring that they receive clear explanations and support.
This position offers a unique opportunity to contribute to Coupang's growth in Taiwan, working remotely with the possibility of office training. You will receive a night shift allowance of 20% on top of your salary. The work schedule includes 8 days off per month, with flexibility in how those days are taken. You will be part of a dynamic team focused on delivering exceptional customer experiences and will have the chance to grow your skills in a supportive environment.
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