Amazon Devices & Services (D&S) is seeking a forward thinking organization development and culture expert to optimize and amplify our employee experience globally. Specifically, they will leverage both quantitative and qualitative data and insights to articulate how our organizational culture needs to shift or scale so that employees feel empowered to grow their careers, develop new skills and abilities, and meet the needs of our customers. Additionally this leader will be highly skilled in employee engagement strategies and experience design.
This leader will excel at operationalizing programs and services for scale and sustainability across geographies, working with a range of employee demographics (i.e. frontline employees and executives, tech vs non-tech, etc.). They will work cross-functionally i.e. talent management, research science, business leaders to deliver results.
To be successful in this role, this leader will need to lead without authority, partner with customers and stakeholders to align strategies and level-set on expectations, and operate with a high-level of autonomy to deliver solutions which are on time, on budget, and yield measurable results. This leader will need to effectively navigate difficult conversations, manage trade-offs, and be able to roll-up their sleeves.
This is an individual contributor role and will report to the Head of D&S Leadership and Culture.
Key job responsibilities
- Partner with cross-functional teams such as Employer Brand/Talent Acquisition, Research Science, Internal Comms, Public Relations, and our Human Resource Business Partners to develop a comprehensive employee engagement and experience strategy
- Surface and aggregate insights from disparate employee listening systems i.e. pulse surveys and exit interviews to define what employees want, need, and prioritize
- Develop quarterly executive reports that highlight strengths and opportunities in employee sentiment and strategies for amplifying our culture
- Develop and implement project plans that articulate clear milestones, dependencies, communication plans, and deliverables
- Mobilize the talent ecosystem i.e. HRBPs, DEI practitioners, recruiters, managers, etc. to work together towards a shared vision and tangible results
- Conduct employee interviews and focus groups to help fill in the gaps and contextualize quantitative data
A day in the life
This leader will develop a comprehensive strategy for employee engagement and experience including how we socialize Devices and Services Ways of Working to internal and external audiences. They will excel at building relationships, creating a strong cross-functional network that enables them to deliver results. They will be the primary POC on employee sentiment data, a key thought partner to our internal comms and employer brand teams to address employee recognition and rewards, and provide insights and perspective to our most senior leaders on what employees want and need to do their best work and advance their careers.
About the team
Talent & People Analytics (TPA) is an interdisciplinary team of talent, engineering, science, and leadership experts that make up Talent Management, People Analytics, Innovation and Research (PAIR), and Leadership & Culture teams. Our mission is to create a talent culture where all inventors and builders thrive. We accomplish this by enabling diverse, high-performing teams and improving the way leaders identify, attract, develop, and retain talent. • Ten or more years of related experience including organization development, human resource management, leadership development, and employee listening
• Two or more years of related experience in mass communications and employee engagement
• Experience with Microsoft Office applications, especially Outlook, Word, Excel, PowerPoint, and SharePoint• Experience managing third-party vendor relationships and projects
• Advanced education (MS, MA, PhD)
• Professional certification in Program and/or Project Management
• Certification or formal education in organization development
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $134,800/year in our lowest geographic market up to $222,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
