Customer Support Specialist

Who you are

You are a proactive and detail-oriented individual with proven experience in resolving complex customer inquiries. You have a passion for delivering world-class support and understand the importance of client satisfaction in a global payment services environment. Your ability to communicate effectively and empathize with customers sets you apart, allowing you to provide tailored solutions that meet their needs. You thrive in a diverse team and are committed to contributing to operational excellence.

What you'll do

In your role as a Customer Support Specialist at PPRO, you will play a vital part in ensuring a seamless and positive experience for our clients. You will provide exceptional technical and functional support, addressing inquiries related to our payment services. Your responsibilities will include troubleshooting issues, guiding clients through our services, and collaborating with other teams to resolve complex problems. You will also contribute to the continuous improvement of our support processes, ensuring that we maintain high standards of service delivery. Your proactive approach will help identify common issues and suggest enhancements to our systems and processes, ultimately benefiting our clients and the organization.

What we offer

At PPRO, we offer a dynamic work environment where you can grow your skills and advance your career. You will be part of a diverse global team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of our employees. Our commitment to operational excellence means that you will have the opportunity to make a real impact on our clients' experiences and contribute to the success of our mission to simplify access to local payment methods.