The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • San Francisco, California
Intercom is seeking a Sales Operations Manager to empower their go-to-market teams with systems and insights that drive revenue growth. You'll work closely with sales leadership to optimize processes and manage workflows. This role requires strong analytical skills and a strategic mindset.
You have a strong analytical mindset and a passion for optimizing processes — your experience in sales operations has equipped you with the skills to manage complex workflows and drive efficiency. You thrive in collaborative environments, working closely with sales teams to understand their needs and provide actionable insights. Your curiosity drives you to explore data and uncover trends that can inform strategic decisions. You are impact-driven, always looking for ways to contribute to the success of your team and the organization as a whole. You possess excellent communication skills, allowing you to effectively convey insights and recommendations to stakeholders at all levels. You are comfortable navigating ambiguity and can bring structure to complex situations, ensuring that your team can achieve its ambitious targets.
In this role, you will be a pivotal strategic partner to the NAMER New Business Sales Director and their organization, as well as the LATAM New Business team. You will manage complex workflows end-to-end, ensuring that processes are streamlined and efficient. Your analytical skills will be put to use as you gather and analyze data to provide insights that drive decision-making. You will collaborate with various teams to implement strategies that enhance customer experiences and support revenue growth. Your role will involve optimizing existing processes and identifying new opportunities for improvement. You will also be responsible for executing strategies that align with the company's goals, contributing to the overall success of the sales team. You will play a key role in supporting the sales organization in achieving its targets through effective operations management.
Intercom offers a dynamic work environment where you can make a significant impact on the company's growth. You will have the opportunity to work with a talented team that is dedicated to providing exceptional customer experiences. The company values innovation and encourages employees to push boundaries and think creatively. You will receive competitive compensation and benefits, along with opportunities for professional development and growth within the organization. Intercom is committed to fostering a diverse and inclusive workplace where all employees can thrive.
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