Technical Support Engineer

Who you are

You have a background in engineering or web development and are eager to create exceptional customer experiences. You thrive in a hands-on technical role that goes beyond typical ticket-based support, and you enjoy partnering with customers to solve challenging technical issues. Your communication skills allow you to effectively bridge the gap between customers and product teams, ensuring that customer needs are met with innovative solutions. You are passionate about technology and customer service, and you are excited to work with a leading AI customer service platform.

What you'll do

As a Technical Support Engineer at Intercom, you will be responsible for helping customers integrate our solutions into their products. You will diagnose and report problems, providing timely and effective solutions to enhance customer satisfaction. Your role will involve collaborating with product teams to relay customer feedback and technical challenges, ensuring that our offerings continuously improve. You will also educate customers on best practices and help them navigate our platform to maximize its potential. Your technical expertise will be crucial in resolving complex issues and providing a seamless customer experience.

What we offer

Intercom offers a dynamic work environment where you can grow your skills and make a significant impact on customer experiences. You will be part of a team that values innovation and collaboration, working alongside talented professionals who are dedicated to pushing the boundaries of customer service. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse teams that can drive better products. Join us in our mission to transform customer service through AI and exceptional support.