Senior Professional Services Engagement Manager - PubSec - US

Who you are

You have extensive experience in professional services, particularly within the public sector, and understand the unique challenges and opportunities that come with working with government entities. Your background includes managing complex engagements and fostering strong relationships with clients, ensuring their needs are met while driving organizational success. You are adept at structuring service engagements that create true partnerships and shared success, and you thrive in environments where collaboration and innovation are key. You are committed to continuous learning and knowledge exchange, which aligns with GitLab's values of embracing AI and driving efficiency in workflows.

Desirable

Experience working with the Department of Defense or Federal Systems Integrators is a plus, as is familiarity with AI-powered platforms and DevSecOps practices. You are comfortable navigating the intricacies of government contracts and compliance, and you have a proven track record of delivering results in high-stakes environments. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge gaps and facilitate understanding across diverse teams.

What you'll do

In this role, you will be responsible for leading engagements with key public sector clients, particularly within the Department of Defense and Federal Systems Integrators. You will structure and manage service engagements that align with GitLab's mission to transform software development through collaboration and innovation. Your role will involve working closely with cross-functional teams to ensure that client needs are met and that projects are delivered on time and within scope. You will also be tasked with identifying opportunities for growth within existing accounts and developing strategies to expand GitLab's footprint in the public sector.

You will play a critical role in driving GitLab's growth by leveraging your expertise to create tailored solutions that address the specific needs of public sector clients. This includes conducting needs assessments, developing project plans, and ensuring that all deliverables meet the highest standards of quality. You will also be responsible for fostering strong relationships with clients, acting as their primary point of contact and advocate within GitLab. Your ability to navigate complex organizational structures and build trust will be essential to your success in this role.

What we offer

At GitLab, we offer a collaborative and inclusive work environment where every voice is valued. You will have the opportunity to work with industry leaders and contribute to projects that have a meaningful impact on how software is developed and delivered. We encourage you to apply even if your experience doesn't match every requirement, as we believe that diverse teams build better products. Our commitment to continuous learning and knowledge exchange will support your professional growth and development. Join us as we co-create the future of software development and drive innovation in the public sector.